hino Privacy Policy

This page describes what we collect when you use hino and how we keep that data protected. Our privacy policy applies to all users who access hino via Android app, iOS browser, or desktop — whether you're logging in from Jakarta, Surabaya, Bandung, Medan, or another supported jurisdiction. We handle your personal information carefully, comply with applicable data protection laws, and give you control over your own data.

We collect only the information necessary to operate your account, process your deposits and withdrawals, verify your identity, and provide customer support. We don't sell your data to advertisers, we don't share it with unrelated third parties, and we don't use it for purposes you haven't consented to. Our servers may sit outside your home jurisdiction, but your data stays encrypted in transit and at rest.

Read on to understand what we collect, how we use it, your rights regarding your data, and how to contact us if you have privacy questions.

What Data We Collect on hino

We collect your data in several stages. When you register for hino, we collect your email address, phone number, username, and password. We use these to create your account and send you login links, password resets, and account notifications.

For identity verification (KYC), we ask you to upload a copy of your government ID and proof of address. We use these documents to confirm your identity, verify your age (where required by local law), and prevent fraud and money laundering. Our verification team reviews these documents during weekday business hours and stores them securely. Once verified, your account unlocks full access to deposits, betting, and withdrawals.

During transactions, we collect details about your deposits and withdrawals — the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction timestamp, and confirmation status. We use this information to process your payments, reconcile accounts, and prevent fraud. We also collect your betting and gaming history — which games you play, which sports you bet on, your stakes, outcomes, and winnings or losses. We use this data to settle your account fairly and calculate your balance.

How We Use Your Data

We use your data to operate hino and fulfill our obligations to you. Your email and phone allow us to contact you about your account, confirm deposits, notify you of withdrawals, and send important updates. Your password is hashed and never stored in plain text — only you can access your account with your credentials.

Your identity documents allow us to comply with local gaming regulations and prevent fraud. We keep these documents for as long as required by law, typically several years after account closure. Your transaction history allows us to settle your account accurately — calculate your balance, track your betting history, and process your withdrawals fairly.

We may use your data to detect fraud, enforce our terms of serviceand respond to legal requests from law enforcement or regulators. We don't use your data for marketing unless you've explicitly opted in to promotional emails. You can opt out of marketing communications anytime from your account settings.

Third Parties and Payment Processing

We share your data with third parties only when necessary to provide hino services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive your transaction details and account confirmation data so they can process your deposits and withdrawals. We don't control how these payment processors handle your data — refer to their own privacy policies for details.

We may also share data with service providers who help us operate hino — for example, hosting providers who store our servers, email providers who send our messages, and anti-fraud vendors who help us detect suspicious activity. These providers are contractually obligated to protect your data and use it only for the purposes we've outlined.

We do not sell your personal data to advertisers, data brokers, or any other third parties for their own commercial use. If we're required to disclose your data to law enforcement or regulators, we'll notify you of the request unless legally prohibited from doing so.

Data Security and Encryption

We protect your data using industry-standard security practices. All communication between your device and our servers is encrypted using HTTPS, so your data can't be intercepted in transit. Your password is hashed using a strong algorithm — we never store it in plain text, and even our team can't see your password.

We store your personal information in encrypted databases and restrict access to authorized staff only. We conduct regular security audits and penetration tests to identify and fix vulnerabilities. If we experience a data breach affecting your personal information, we'll notify you by email and explain what happened and what steps we're taking to protect you.

Cookies and Tracking Technologies

We use cookies to remember your login session, preferences, and language settings. Cookies are small text files stored on your device that our servers read when you visit hino. Essential cookies keep you logged in and allow us to recognize you; you can't opt out of these without losing basic functionality.

We also use analytics cookies to understand how users interact with hino — which pages are popular, where users drop off, how long sessions last. This data is anonymized and helps us improve our service. You can opt out of analytics cookies in your browser settings, though some features may not work as smoothly. We don't use third-party advertising cookies to track you across other websites.

Your Rights on hino

You have the right to access, correct, and delete your personal data subject to legal requirements. To request your data, log into your hino account and navigate to Settings → Data Export. We'll prepare a complete copy of your personal information and send it to you within a reasonable timeframe.

To correct inaccurate information, update your profile directly or contact our support team. To delete your account and associated data, submit a request through your account settings. We'll delete most data immediately, but we may retain transaction records as required by law or for fraud prevention.

You have the right to opt out of promotional emails and marketing communications — use the unsubscribe link in any email or adjust preferences in your account settings. You have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights. Contact us first and give us a chance to resolve your concern.

Data Retention and Account Closure

We retain your personal data for as long as necessary to operate your account and comply with legal obligations. After you close your account, we delete most data within a reasonable timeframe — typically a few weeks. However, we may retain transaction records, identity documents, and account history for several years if required by anti-money-laundering regulations or if there's a dispute or investigation.

We retain cookies and analytics data for a shorter period, typically a few months. You can delete cookies manually from your browser settings anytime.

Children and Age Restrictions

hino is available only to users who meet the legal age requirement in their jurisdiction. In most cases, this means you must be 18 or older. We don't knowingly collect data from users below the minimum age. If we discover that a minor has created a hino account, we'll delete the account and associated data immediately.

If you're a parent or guardian and believe a minor has created an account, please contact our support team immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of material changes by email or by posting a notice on hino. Your continued use of hino after we post changes means you accept the updated policy.

We recommend reviewing this policy periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have questions or concerns about our privacy practices, contact our support team through the help menu in your hino account. You can also reach us by email — refer to our about us page for contact details.

We take your privacy seriously and are committed to responding to your inquiries promptly and thoroughly. If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.